Frequently asked questions

Answering more than just your questions

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Click on the calendar tab and select an available time slot under the mechanic who will do your service. Search for the client by inserting their surname, email address or telephone number and complete the booking process.
Select the relevant booking and it will open the job card. Under the “Quotes” tab, you will see the pending quote. Make sure you have added all items to the quote, then press “send to POS”. Go into your point of sale and it will be under a pending sale/parked sale, depending on which point of sale package you use.
Previous job cards are all located on the calendar. Click on the calendar tab, on the far right and search for the job card.
Select the relevant job card. Within the job card, click on the “quote” tab. There is a button that says “send for approval”. When you lose the job card, you will notice a yellow bell will appear. This means the approval has been sent. When the bell turns green, it means the approval has been given by the customer.
Open the job card. Select “quote”. Click on the + sign on the right-hand side of the Job card. A white box will appear in the bottom right-hand corner. Search for the name of the product or SKU number. Once you have finalized the quantity and other details, click on the green tick. You can repeat this process until you have added all of the SKUs.
When you open a job card you will see that at the top right-hand corner there is an icon that looks like a printer. Simply click on this icon, and it will create a printable version of the job card.

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An external note will appear on the client's invoice, either in the app or as a hard copy. You won't be able to see the internal note but the bike shop will.
Open the client’s job card and cick on the “bike” tab. At the bottom, you will see the client's bicycle's service history. If you want a more in-depth view, search for the client’s surname on the top right of the calendar and you will be able to see all their previous job cards.
There are two ways this can be done.
Open the job card and find the details of your client’s bicycle. You will be able to see the total KMs or miles that the bicycle has done as well as the mileage on the components.
Select the “cyclist” tab from the side menu and search for the customer whose bicycle you want to see. Then click on the edit button that looks like a pencil on the far right. Next, click on the “Bikes” tab and then click on the bicycle icon to see the mileage on the bicycle. If there are no kilometres/miles on the bicycle, it means your customer is not using the Hubtiger app.
No, the customer only receives automated notifications for the status changes which are active in settings. These are either: Service has commenced, Waiting for parts, Waiting for the client, Service is complete and Bike has been collected.

Yes, most elements in Hubtiger can be configured by the bike shop under Settings.

Can the workshop manager move the job cards to another mechanic or another day? Yes, job cards can be moved to another mechanic or another day. The job card can also be adjusted in terms of estimated hours by dragging the job card.

Can the bike shop configure the default time per service type for the job card? Yes, each service type has an estimated time to service.

Click on the side menu and select the “settings” tab. Select “Message bundles” and choose the package you would like to purchase by clicking on “buy bundle”. Enter your credit card details in the payment gateway and you’re all set!
Click on the booking and it will open the job card. Click on the “messaging” tab. Type in the relevant text and press send. Your client will receive a push notification if they have the app or a text message if they do not.
The error can occur for 3 reasons:
  • You’ve exceeded your available SMS’s
  • You do not have the client's phone number
  • The client's phone number is not in international format
No, Hubtiger can send SMS, email or in-app notifications.
Only the SMS messages have a cost per SMS but in-app notifications and emails are free.
Yes, all the automated communication messages can be tailored to what the bike shop requires.
No, messages can be configured to be active or inactive. Go to Settings> Message templates.
Yes, the customer can communicate with the bike shop with our text message solution.
Hubtiger integrates into Vend, Lightspeed, Xero, Quickbooks, Shopify and more to come.
Once integrated with the POS, we sync products, pricing and customer details so Hubtiger is always up to date.
Yes, we sync the product info, SKU and pricing from the POS.
It is very easy. It takes a couple of minutes to pull your clients and products.
It is very easy. It takes a couple of minutes to pull your clients and products.
Yes it does.
Select the “settings” button and select the category you would like to add the service under. Click on the 3 dots and select “add service”. Enter the details of the service and then press “save”.
This is not a problem. You can choose which technician can perform which services by:
Clicking on the “settings” button and selecting the category that the service is under and then clicking on the service that you would like to change. You will see a heading labelled “technicians”. Select the technician’s you would like to perform the service and deselect those who cannot perform it. Press “save” before you exit.
A service type is a service within the service category. For example, a front shock service is the service type and the service category would be “suspension”. We allow you to create service categories to organize and assist you to manage the service's in your workshop.
Yes, Hubtiger is online and multiple users can be doing different things at different times.
Yes, we have numerous reports looking at mechanics, services, revenue and breakdown of all aspects of the bicycle workshop.
Yes, of course. Follow these easy steps:
1. Click on the message template tab
2. Choose the relevant emails you would like to place your logo on
3. Copy and paste the image into the area where you would like it to be displayed
Click on the sidebar and select the “settings button”. Select “Automated Emails”. Select the email template which you would like to turn off or on. In the email template you will see the option called “Email Active”. Turn the Email Active switch on or off, as you desire.
Go to the platform where your website was created and click on the page you would like the online booking widget on. Click on the 'Show HTML' button and enter the Iframe code provided to you by Hubtiger.
Click on the “Settings” tab on the left-hand menu and select the shop profile. You will be able to turn mobile bookings on and off by clicking on the switch. Once you have finalized the quantity and other details, click on the green tick.
Select your profile at the top right-hand corner of the page. There, you will see a Unit of measure category where you can switch between imperial and metric units.
You can use the same credentials to log in on as many devices as you would like with your email and password.
It means what the next job card will be. So if you set it to 100, the next job card number will be 101. This should allow you to continue your job card numbering, so you don’t have to start again.
On the top right-hand corner, there is a question mark. Click on that and you can view several videos that will teach you how to use Hubtiger.
Click on the “Dashboard” tab and on the right-hand side on the page, you will see a box titled "Due for Service". You will see three different categories you can click on. You can either choose “based on hours”, based in distance or based on Month Intervals”. Select a category, by clicking on the text of the category. This will open a page with all the bikes that are due for a service within that category.
No, you cannot delete a customer, as it is legally their information. However, you can email the Hubtiger team to de-link that customer from your shop.
Open the menu bar on the left of the screen. Click on “cyclists”. On the top right-hand corner, there is an icon of two arrows going in a circular motion. Click on them and it will update all of the clients in Hubtiger that are in your POS.
It couldn’t be easier. Click here.
Absolutely. We have live customer support, training and setup support, plus a whole resource centre for your to peruse at your leisure.
Yes. Once you’ve downloaded the app on either iOs or Android.
We have various pricing for different categories. Get in touch for a quote.
The United States, United Kingdom, Australia, Mexico, Brazil, France and South Africa.
It couldn’t be easier, Click right here.
All data is securely stored on globally replicated databases and storage accounts.
Hubtiger uses Microsoft Azure as its preferred cloud service provider.
You can do either. If you sign up annually you will save 2 months of the subscription. We encourage our customers to start off with the monthly subscription and once you see the value, you can upgrade to the annual membership. If you choose the monthly fee, you can cancel whenever you like.
Yes, the bike shop has no obligations and can cancel at anytime
Yes, you get 14 days for free. please check it out and play around with our product.
I see a lot of value and would like a good deal.
Please contact us and we can arrange something equitable
Yes, you can upgrade whenever you want.
Ideally. We can invoice you, but we do prefer using your credit card monthly.
Our system is totally customisable. It depends on the package you take but the only additional things you will need to pay for us SMSs and pick-up and collections. This does depend on your package however.
Yes, there are 2 scenarios that could arise:
Scenario 1: you have a wattbike / spinning classes and ride outside as well. In this instance you should set-up a Wattbike and assign your indoor rides to this bike. Your outdoor rides will go to your normal bicycle.
Scenario 2: You have a bike but also use it on an indoor trainer (E.g. a Wahoo Kickr). As it’s the same bike but not all your components are being used when indoor training, we allow you to edit the ride. So click on your bike, then click on rides. Select your indoor ride and click on the 3 dots. From here you can go and edit the components that are linked to that ride. So for example you would unselect your cassette and tyres but leave on your chain and pedals.
You don’t need a Strava account but you will need to log every ride, which will become tedious. If you link it to Strava, everything is automated.
Go to Strava and create a bike. This bike will pull through to Hubtiger. Add your components. All your rides will be allocated to your bike.
There are 2 options. You can log rides under the weather tab/ride history tab or if you rode with someone, you can get them to tag in you their ride on Strava
Go into your profile and relink to Strava. This will pull your Strava bike. Now you will have 2 bikes - one with your components set up but not linked to Strava and a bike that is linked to Strava but with no components. Go into your bike that is not linked to Strava. Click on the edit bike button. There will be an option to transfer all your components to your Strava bike, called “Transfer Bike Info”. Click on the button and retire your old bike.
After each ride, you can choose which bike it should be allocated too. However, you can also set your default bike on Strava.
If you go into the weather tab, you will see your ride history there and the ability to do a Strava resync.
If you click on the Strava resync, it will pull all of your rides. If that still does not work, you can contact support.
Yes. We don’t discriminate on the basis of tyre width or what sort of shorts you wear. You can find all types of cycling clubs in our app.
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