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 Toinette M. 
 
 
 
  
Very good service
Overall: I am very happy with this system as I do not have to save papers with customer details. I can easily check customer history. Pros: Booking appointments for workshop services is quick and easy. Finding customer detail is very sufficient. Cons: Too many updates, which lets some features not work properly, like finding products and automatic syncing of payments.
  
 
  
 
 
 
  
 
 
 Grant U. 
 
 
 
  
Saves us soooo much time and money
Pros: Hubtiger allows us to manage resources easily and visually. It removes the human factor in messaging and updating the client at every step, its now a 1-step process of updating our workflow and the customer gets notified there and then, on the spot. Cons: There is no real con that i can think of. The team is available and fluid in listening to input and releasing new features on a regular basis which is impressive.
  
 
  
 
 
 
  
 
 
 Umberto L. 
 
 
 
  
Great software for bicycle shops
Pros: I love everything. I have no complaints at all Cons: I'd love to see Hubtiger POS in the future
  
 
  
 
 
 
  
 
 
 James R. 
 
 
 
  
Hubtiger has changed our business
Pros: I love everything abut Hubtiger. I love that we can communicate effectively with our customers about their repairs. I love that we have a clear scheduled calander for jobs. I love how we can attach photos to bike jobs and prepare easy to understand quotes for customers. I love how it connects with our EPOS system. It's a great product and the only reason I have been hesitant in writing a review is that I don't want our competition to have it also!!!! Cons: If they had an app for booking when doing collections that would be great.
  
 
  
 
 
 
  
 
 
 Mark W. 
 
 
 
  
great addition to our shop
Overall: it's been great and once we have some more experience using it we can take better advantage of all the features. Pros: we like the photos that we can attach to workorders and the automation of everything Cons: it's slow to integrate with lightspeed sometimes. would also be great to be able to text directly with customers that don't have a jobcard
  
 
  
 
 
 
  
 
 
 Phillip B. 
 
 
 
  
Hubtiger holds my business together.
Overall: Excellent. Pros: The thing I like most about Hubtiger is how it supports my entire business simply and efficiently. Cons: There isn't much I dislike about it. If there are features I think would benefit me and others, I suggest them to the team and they are quite responsive about these suggestions. I feel like this company is extremely good at keeping their finger on the pulse of their product.
  
 
  
 
 
 
  
 
 
 Kevin H. 
 
 
 
  
Thank you
Overall: Couldn't be more excited that someone finally iterated here - well done! Pros: -It's a new platform thats thoughtfully designed. I found the product 2-3 months ago and have been playing around with the features. This week we rolled it out to our company and services team and our efficiency has likely improved by 6x. I'd love to work closely with your tech department as we learn more - we'd be thrilled to be beta test for you! Cons: This is not overly critical, but things for your roadmap-Slot scheduling - time-Integration expansion with Zendesk-Ability for customer to respond on SMS vs. using the hyperlink in the app. The SMS is setup super well to redirect to app
  
 
  
 
 
 
  
 
 
 Pepper H. 
 
 
 
  
Hubtiger is the best tool we've added to our service department
Pros: The robustness of the work-order/job card and the ability to provide the riders with a thorough and detailed quote or quote options for their bikes was a pretty big game changer for our service department. We get approvals in seconds and can build strong relationships with our customers since they get to be a part of the process and not feel like they are left in the dark or blindsided. Cons: I would just appreciate more documentation for how-to's to use and set up some of the features in hubtiger we're neglecting. It's feature rich and we could definitely use this tool more to it's capacity. Chat/email support is fine, but I'm I bike mechanic that can make good use of manuals and documentation or even videos :)
  
 
  
 
 
 
  
 
 
 James R. 
 
 
 
  
Hubtiger has moved the needle for us in a big way!
Overall: Friendly, flexible and open to suggestions to create a better product. Great team with a really good work ethic and ability to customize to their customer needs. Pros: We were having to use multiple platforms to create bookings for service, rental and payment processing. Hubtiger has packaged all these features for us into an incredible product, we are really happy to be working alongside their team! Cons: not much, to be honest! We are really happy with the complete package
  
 
  
 
 
 
  
 
 
 Mark J. 
 
 
 
  
Game changer for our start up!
Overall: Has made us much more efficient Pros: Ease of use, integration with our website Cons: If a customer has more than one we need a better way to link the two jobs
  
 
  
 
 
 
 
 
 
 Capterra rating score: 4.9 of 5, based on 21 reviews