- Staff manually fills out a paper form to record machine and customer details.
Your current process might look like this:
- Technicians assess the sewing machine and record repairs in a workbook.
- Repair status is tracked on paper or spreadsheets.
- Customers call for updates, and staff search through records to provide answers.
- The technician calculates the total manually using a paper job card and a standalone card machine.
With Hubtiger, your process can look like this:
- Staff enters details into Hubtiger, capturing important machine info instantly.
- Technicians create a digital job card to record the machine’s condition and generate quotes.
- Job statuses are updated in real-time on Hubtiger.
- Parts and prices come directly from the POS system, making it easy to create quotes and track inventory.
- Automated notifications keep customers informed throughout the process.
Start a free trial
With Hubtiger, your process can look like this:
- Staff enters details into Hubtiger, capturing important machine info instantly.
- Technicians create a digital job card to record the machine’s condition and generate quotes.
- Job statuses are updated in real-time on Hubtiger.
- Parts and prices come directly from the POS system, making it easy to create quotes and track inventory.
- Automated notifications keep customers informed throughout the process.
Start a free trial
Features that support your sewing machine repairs
Features that support your sewing machine repairs
Digital job cards
Paper job cards and handwritten notes can easily go missing or slow your team down. With everything recorded directly in Hubtiger, technicians can log notes, track repairs, attach files, and manage each job from start to finish in one place.
Workshop calendar
It’s difficult to plan repairs when you can’t see what’s booked in or who’s available. Hubtiger’s calendar shows technician workloads, upcoming bookings, and current jobs so you can manage capacity, avoid bottlenecks, and improve turnaround times.
Quoting & service approvals
Waiting for quote approvals often means printing, phoning, and following up. With Hubtiger, you can send quotes straight from the job card and customers can approve or decline instantly via their customer portal.
POS integration
Calculating quotes manually can be time-consuming, especially when there are multiple small parts involved. Hubtiger integrates with your POS system to create accurate quotes, take payments, and keep both systems updated through smooth two-way data sharing.
Repair checklists
With multiple jobs on the go, it can be hard to keep track of every step. Hubtiger lets you create tailored checklists for each service, helping technicians stay focused and ensuring nothing important gets missed.
Automated communication
Answering calls and replying to customer messages can take up valuable time in a busy workshop. With Hubtiger, you can set up automated emails, SMS, or WhatsApp messages to keep customers informed at each stage, including when their repair is ready for collection.
Online & in-store bookings
Filling in paper job cards at the counter can slow things down. With Hubtiger, you can capture customer details directly in the system during walk-ins, keeping everything in one place. You can also embed Hubtiger’s booking widget on your website so customers can book repairs online.
Digital waivers
Sometimes things don’t go to plan and misunderstandings can happen. With Hubtiger’s sewing machine repair software, you can add digital waivers to your process to set clear terms and help prevent confusion before any work begins.
Custom questions
Chasing customers for missing information can slow down your team and delay the repair. Hubtiger lets you ask the right questions up front, so your staff know exactly what’s needed to complete the job.