Transform Your Bike Repair Shop and Cut Admin Time by up to 80% with Hubtiger

1. Repairs taking longer than they should: Without a clear job tracking system, bikes can sit in the queue for too long, leaving customers frustrated.
2. Miscommunication with customers: People expect updates on their repairs. If your team forgets to send notifications or struggles to find job statuses, customers may feel ignored.
3. Inventory headaches: Running out of essential parts or ordering too much of the wrong stock can lead to delays and unnecessary costs for your bike repair shop.
4. Too much admin and not enough time on repairs: Logging repairs, pricing jobs and chasing approvals take time away from servicing bikes and helping customers.
5. Inconsistent pricing and missed upsell opportunities: Without a proper system, staff might undercharge for labour or forget to recommend useful add-ons that could boost revenue.
6. No clear accountability for jobs: When multiple technicians work on a bike, it can be hard to track who did what, leading to errors or jobs being redone.

If these challenges sound familiar, it may be time to explore a smarter way of managing your bike repair shop. The right system can help you streamline operations, improve efficiency and give your customers a better experience.

Hubtiger’s software is designed to take the stress out of running a repair shop by streamlining job scheduling, automating customer communication, and integrating with POS systems for seamless operations. Here’s how Hubtiger’s repair software can benefit your business:

• Reduce admin time by up to 80%: Spend less time on paperwork and more time on repairs.
• Improved customer communication: Keep customers updated without the hassle.
• Effortless job scheduling: Avoid delays and keep your workshop running smoothly.
• Integrated POS system: Stay on top of inventory without the guesswork.
• Seamless online bookings: Boost bookings with free, easy-to-use widgets.
• Hassle-free special order tracking: Ensure every repair has the right parts.
• Powerful reporting tools: Gain clear insights without digging through paper records.

Hubtiger’s software is designed to take the stress out of running a repair shop by streamlining job scheduling, automating customer communication, and integrating with POS systems for seamless operations. Here’s how it can transform your business:

Keeping track of repairs manually can quickly turn into a headache. The Hubtiger calendar makes it easy to manage jobs, reduce admin, and improve workflow efficiency in your bike repair shop.

Handling job scheduling, technician assignments, and customer updates in one place means less paperwork and fewer manual processes. The Hubtiger calendar reduces admin work so mechanics can focus on servicing bikes rather than tracking job statuses or chasing approvals. In a busy bicycle repair shop, every minute counts, and having a streamlined system means more time spent fixing bikes and less time managing schedules.

Easily assign, reschedule, and manage repairs by clicking and dragging jobs within the calendar. Whether you need to adjust a technician’s workload or shift a job to a different day, the drag-and-drop feature makes scheduling simple. This flexibility helps prevent bottlenecks and ensures that repairs stay on track in your bike repair shop.

The calendar provides a real-time overview of all scheduled jobs, helping you distribute work efficiently across multiple locations. With an at-a-glance view of upcoming repairs, your team can plan their day more effectively. Technicians can see their assigned tasks instantly, reducing confusion and keeping jobs moving without unnecessary delays. This is especially useful for a bike repair shop that deals with a high volume of repairs and quick turnaround times.

The Hubtiger calendar offers multiple viewing options so you can manage your shop in the way that works best for you.

• Week View (default): See all scheduled jobs for the week at a glance, making it easy to track workload and upcoming deadlines.
• Day View: Focus on a single day’s workload, ensuring no jobs slip through the cracks and technicians stay on schedule.
• Two-Week View: Plan ahead by checking upcoming jobs over a longer period, helping with resource allocation and stock planning.
• Month View: Get a full overview of all bookings and long-term scheduling, perfect for balancing high-demand periods in your bike repair shop.

Each technician has an assigned row in the calendar, making it easy to manage workloads, assign jobs, and track availability. This ensures that work is distributed evenly and no one is overloaded. Within the calendar, you can also adjust technician schedules, set custom work hours, and update assigned tasks in real time. Keeping technician availability up to date helps prevent scheduling conflicts and keeps repairs moving smoothly in your bicycle repair shop.

The right-side filter panel makes it easy to locate jobs, filter by technician, and track progress. Colour-coded job state keys highlight repairs as booked in, waiting for work, or ready for pickup so your team can instantly see what needs attention. Whether you run a small or large bike repair shop, this system helps prioritise tasks and ensures that no job is left behind.

With everything managed through the Hubtiger calendar, your bike repair shop can stay organised, reduce delays, and keep repairs running efficiently.

Keeping customers informed shouldn’t take up hours of your day. You can automate updates and make communication effortless so your bike repair shop can focus on repairs instead of chasing customer approvals and answering endless phone calls.

Customers want to know what’s happening with their bikes, but manually updating them can be time-consuming. Hubtiger sends automated updates via SMS, WhatsApp, or email, keeping customers informed at every stage of the repair process. This helps reduce unnecessary calls to your bike repair shop while ensuring customers always know when their bike is ready for collection.

Waiting for customers to approve repair quotes can slow down your workflow. With Hubtiger, customers receive a notification when their quote is ready and can approve it instantly online. No more phone tags or waiting for email replies; this feature speeds up turnaround times and keeps jobs moving in your bike repair shop.

Constantly answering customer inquiries can disrupt workflow and take valuable time away from repairs. With automated notifications and online approvals, your team will spend less time handling calls and more time fixing bikes. This is especially useful in a busy bike repair shop, where efficiency and customer satisfaction go hand in hand.

With Hubtiger’s automated communication, your shop can keep customers informed, reduce admin time, and provide a smoother, more professional service.

Managing payments and inventory manually can be frustrating, especially when handling multiple repairs simultaneously. Disconnected systems and a lack of real-time stock updates can lead to errors, delays, and extra admin work. Hubtiger integrates with popular POS systems and payment processing providers, simplifying operations to keep your bike repair shop organised and efficient.

Processing separate payments for repairs, parts, and services can create unnecessary complexity. With an integrated system, customers can pay for everything in a single transaction, whether in-store or online. Payments sync automatically with your POS and payment providers, such as Stripe or Paystack, ensuring accurate billing and reducing admin tasks.

Manually entering prices for parts, labour, and services at checkout slows down transactions and increases the risk of errors. With a POS integration, pricing is automatically applied, reducing checkout times and ensuring every transaction is processed quickly and accurately.

Keeping track of stock manually in your bike repair shop can result in overselling or missing parts for repairs. With a POS integration, inventory updates in real-time as parts are used, ensuring accurate stock levels and preventing delays caused by unavailable items.

By integrating your repair software with a POS system, your shop can eliminate inefficiencies, keep inventory under control, and provide a smoother experience for both staff and customers.

Managing bookings manually can slow things down and lead to missed opportunities. With Hubtiger’s booking widget, customers can book repairs or fittings online at any time, even when your shop is closed. This ensures you never miss out on potential bookings while reducing admin work for your team.

Hubtiger offers four booking widgets designed to fit your shop’s needs:

• Service and repair bookings: Allows customers to view availability and book services or repairs directly from your website.
• Multi-store widget: Designed for businesses with multiple locations, this widget allows customers to book services at their preferred store, ensuring a seamless scheduling experience.

• Fittings and consultations: Perfect for bike fittings, one-on-one consultations, or other scheduled services.
• Shop rides widget: Enables customers to sign up for group rides directly through your website, making it easier to organise and manage events.

Setting Hubtiger’s widgets is simple. You can embed them directly on your website using an iFrame generated by Hubtiger or share a direct URL if you prefer not to embed them. Either way, the process is quick and hassle-free.

Our widgets are fully customisable, so you can adjust the colours and branding to match your website. This ensures a seamless booking experience for your customers while maintaining a professional look that aligns with your shop’s brand identity.

Customers can book directly from your website by selecting available time slots, eliminating the need for back-and-forth emails. The system automatically updates your bike repair shop’s calendar, helping you manage appointments effortlessly and preventing scheduling conflicts.

Since the widget allows customers to book outside of store hours, you can secure more bookings without any extra effort. This ensures that even when your doors are closed, your business remains open to new opportunities.

With seamless online bookings, your bike repair shop can improve efficiency, provide a better customer experience, and keep your schedule organised without extra effort.

Tracking repairs, inventory, and performance manually can slow down your bike repair shop and lead to missed opportunities. Hubtiger’s reporting tools give you clear insights into your operations, helping you improve efficiency, manage stock, and optimise workflows. With access to real-time data, you can make informed decisions that keep your shop running smoothly.

Understanding technician performance is key to improving efficiency in your bike repair shop. Hubtiger’s technician reports provide insights into technician ratings, revenue generated per technician, and overall performance. These reports help you identify top performers and spot areas where additional training may be needed. By keeping track of performance data, you can ensure work is fairly distributed and that your team operates at its best.

A smooth workflow keeps your bike repair shop running efficiently. Hubtiger’s workflow reports allow you to track job turnaround times, monitor service statuses, and review completed repairs. If certain jobs are consistently delayed, these reports help you pinpoint the cause and make adjustments. Whether you need to improve scheduling, allocate more resources, or fine-tune your processes, these insights help you keep repairs moving without unnecessary hold-ups.

Keeping track of revenue is essential for growth. Hubtiger’s financial reports break down job card revenue, parts sales, and labour income, giving you a clear picture of your shop’s financial health. These reports help you spot trends, optimise pricing strategies, and find opportunities to reduce costs. With access to real-time data, you can make informed business decisions that improve profitability.

Customer retention is just as important as bringing in new business. Hubtiger’s customer insights reports give you a deeper understanding of customer behaviour by tracking referral sources, rescheduled bookings, and gift card usage. These reports help you see what drives customer engagement, allowing you to refine your marketing efforts and improve customer service.

Hubtiger’s reporting tools give you the data you need to make smarter business decisions. With clear insights into repairs, inventory, technician performance, and customer behaviour, your bike repair shop can operate more efficiently and stay ahead of potential challenges. Instead of relying on guesswork, you will have the right information at your fingertips to grow your business and improve customer satisfaction.

If your shop struggles with admin-heavy processes, communication gaps, or inefficient job scheduling, Hubtiger can help. Many repair shops have already transformed their operations—now it’s your turn.

If you also offer rentals, you can bundle our repair and rental software and receive a 30% discount on the lower-priced monthly plan.

Try Hubtiger today with a 7-day free trial, or book a demo to see how it can transform your bike repair shop. If you have any questions, our around-the-clock customer experience team is always available to assist.